Do not under any circumstances ship something to us without the Return Authorization and correct address we will give you. We ship from several warehouses all over the USA and if you ship to the wrong one, you will not only incur a delay in getting your size exchange but you will also incur the extra shipping fee because we will have to ship it to the correct warehouse, so save yourself the time and headache.
To Request A Return Authorization, COMPLETE THE FORM HERE.
You can shop with confidence at Best DOT Helmets. If a product does not fit or is not like you thought it would be, you may exchange it, but please see the conditions below. We strive to satisfy our valued customers. If we make a mistake and send you the wrong size or product, we will make it right. For instance, if you order a size medium and we send you a size large, then that is our error. If you receive the wrong size or item, we will exchange it for the correct item with no extra expense from you. Shipping and handling charges are never refunded under any circumstances. There are no refunds for a mistake on our suppliers part, but we will make it right. If we send you the size you request and it does not fit, that is not our error and the customer will be responsible for shipping both ways. Please see our size chart to help in your choice of the best size for you. When you checkout, you are agreeing to our Policies.
- 5 days (from the date you receive shipment) to request an EMA# (Exchange Merchandise Authorization number) via our CONTACT PAGE or if you created an account you can request an RMA/EMA through your account. These are the only two ways to request a return. Phone calls don't give a record of what was said.
- For Christmas gifts, we may make an exception to #1 above, but you need to contact us within 3 days after Christmas for an EMA#. If the price you paid for your original order has increased or a sale has expired, you will pay the current price at the time you exchange your item(s).
- 10 days for us to receive your order back for another size or style after receiving EMA#.
- SIZE CHARTS: We make every effort to have accurate size charts available. Please understand that we are not responsible for inaccurate measurements on your part. The items we sell are NOT custom made for you, they are made in a general or average size. Apparel size also can vary from manufacturer to manufacturer. Just because you "normally" wear a size large in one brand does not mean you wear a size Large in EVERY brand. Measure carefully and make sure you have given yourself an extra 2-3 inches for breathing room. Therefore if you are taller than average or shorter than average or have longer arms or legs than average some items may or may not fit you the way you want. If you or whoever you are purchasing an apparel item for is concerned that an item may be too long or short for their body, please contact us and we will try to get the length measured for you.
- Exchanges are not eligible for any coupon codes, promo codes, discounts, etc.
- You must request an Exchange Merchandise Authorization number BEFORE you return an order to us.
- Do NOT ship an order back to us until AFTER you receive an EMA# and the correct address to ship to. This is because we use several different suppliers in various warehouses throughout the U.S.A. If you ship back to our office in Florida, your exchange of merchandise will take longer to process AND cost YOU more money. This is because after we receive it back, we then have to pay to ship it to the correct warehouse, more money and more time.
- No refunds, we will issue you a Store Credit minus shipping and handling and minus a restocking fee if you do not want to choose an item to exchange at the present time. This Store Credit is good for 3 months, which is plenty of time to choose something else.
- Store Credit: Your store credit is a coupon code which will expire in three months from the date of issue. That gives you 90 days in order to choose something to buy with your Store Credit. No extensions and no exceptions.
- Shipping and handling charges are never refunded. If we make an error and send you an incorrect item, we will make it right and we'll pay to ship it back and ship the correct item to you at our expense. Please note that when you pay for expedited shipping, we will ship your order expedited, but shipping and handling charges are paid to UPS, Fedex or USPS and they will not refund us, therefore we can not refund you.
- SHIPPING ADDRESS CORRECTION. If you give us the wrong address, missing apartment number, missing unit or suite number, wrong zip code, etc. UPS and FEDEX charges us a fee of $11.00 to change it. This includes putting a complete street address. Do not put your address as 123 Main for example, it is missing the Street, Court, Plaza, Avenue, Lane, Blvd, etc. It does not matter if the address was next door or across the street they still charge this fee and we will in turn charge you for this fee. Double check your order before you place it, to verify there are no typos or missing information.
- SHIPPING with SIGNATURE REQUESTED You have the option to choose Add Signature Required Service at checkout. If you do not choose to have your package signed for then the delivery company is able to leave it on your porch, at your front door, in your mailbox, at your local post office or po box, in your front yard, side yard, etc. If you feel that a package is not safe to leave if you are not home or not aware of delivery and may be stolen, that is not our responsibility. We have no control over the USPS, UPS, or Fedex and their drivers misdelivering nor can we know if your area has porch pirates or thieves. Please contact your local USPS or UPS or Fedex office if your package does not reach you or is damaged on the outside of the box or mailer. Also, let us know as soon as possible if you do not receive your order.
- Cancellation Fee: If you cancel an order before it ships out, there will be a Cancellation Fee of $10.00 or 10% whichever is greater. This covers our credit card fees and handling fees for processing your credit card.
- There is no way to cancel an order after it ships out. If you refuse the shipment, you will incur another shipping charge as UPS, Fedex and the Post Office charges us when an order is refused and they have to ship it back.
- Partial Orders - Out Of Stock: If you order multiple items, and some are out of stock, we will ship you the item(s) that are in stock and only charge you for the items we ship. In your account, there will be a note, telling you what happened.
- SIGNATURE REQUIRED SHIPMENTS: When you choose to have your package left at your home without being signed for we are not responsible if it is stolen, delivered to the wrong address, etc. PLEASE NOTE that for orders over a certain dollar amount we will choose to have the packaged shipped SIGNATURE REQUIRED because the credit card companies require us to have PROOF OF SIGNATURE for any disputes. Unfortunately in this poor economy, we cannot ship out the same item to people multiple times because they are lost or stolen. You have agreed to this when you checked that you agree with our Purchase Agreement.
- EXPEDITED SHIPPING CHARGES: When you choose an expedited shipping method, ie 3 Day Air, 2 Day Air or Next Day Air, this means that AFTER your order is shipped out or processed, it will arrive to you in 1, 2 or 3 BUSINESS days (depending on which expedited shipping service you chose) after it is shipped. Processing your order can take 1-4 business days BEFORE it ships. Business days are not weekends or holidays. We are not responsible for delays caused by UPS, Fedex or the US Post Office or International Couriers and NO REFUNDS will be given because of a shipping delay. In the rare instance that a shipper does not get an expedited shipping order out on time, if caused by bad weather or Acts of God or civil unrest, the shipper will NOT refund us and therefore we will not refund you. In the rare event the delay is caused by the shipper (not bad weather), but due to a mistake on their part, it is POSSIBLE they may refund all or part of the shipping charge. If so, we will refund that amount to you. You have agreed to this when you checked that you agree with our Purchase Agreement.
- RESTOCKING FEE: If you need to do a size exchange for the same item then there is no Restocking Fee charged by some suppliers. However, if you send something back and want to exchange it for something from a different supplier (different brand), then you will be charged a 25% restocking fee. This is NOT money we are making, this is what our supplier will charge us for RETURNS to them. If you exchange for something from the same supplier then NO Restocking Fee is charged. There are NO EXCEPTIONS to this rule. We do not like it any more than you do, but this is the fee that is charged to us and therefore you, the customer making the return will have to pay this fee.
- In the extremely rare event we do decide to issue a refund, it will be minus shipping and minus a 25% restocking fee. This is the only way we can offer these extremely low prices on our quality merchandise. Thank you for understanding. You have agreed to this when you checked that you agree with our Purchase Agreement.
- All items sent back for exchange must be UNWORN, have all attached tags, packaging, and must be shipped back folded neatly in order to avoid wrinkling. Any items returned worn or damaged will not receive a Store Credit and will be shipped back postage and handling due. If you return something without the attached tags and/or packaging, your return will not be accepted as the item(s) returned must be able to be resold as new.
- If the item(s) you send back are of a higher value than what you are exchanging for, you will receive a STORE CREDIT for the difference. This means the Store Credit will be the PURCHASE PRICE of the original item(s) you returned (NOT including shipping) then minus the amount of the exchanged item(s), minus the Restocking Fee (if applicable) and the shipping and handling to send out your exchanged merchandise.
- Shipping for exchanges is the responsibility of the customer. Even if you chose the FREE SHIPPING, you do understand that shipping is not free to us, therefore when you return something, the Store Credit you receive will be minus the shipping and handling we paid our suppliers or the factories to ship directly to you. Customer is responsible for paying shipping BOTH ways for an exchange. Customer will pay for shipping the item(s) back to us and pay for the new item(s) to be shipped back to you. You have agreed to this when you checked that you agree with our Purchase Agreement.
- If you refuse a package from us, please note that UPS or Fedex will charge US an additional shipping charge to send it back to us or our supplier. You, the customer will be responsible for these shipping and handling charges and these charges will be deducted from your Store Credit.
- All returns or exchanges must be returned with all tags and packaging. All returns or exchanges must be in new, unworn condition with all attached tags, boxes, bags, packaging, etc.
- Turnaround time for exchanges vary greatly. Sometimes our suppliers will ship out your exchange within 2-3 days after they receive it and some suppliers deal with exchanges and returns once every two weeks, so it could take 3 weeks before your exchange is shipped back out to you or before we can issue you your Store Credit. This is because we must make sure that your returned item(s) make it back to us or our suppliers, that the item(s) is/are unworn, not damaged, etc. This is out of our control and depends on how busy our suppliers are. You have agreed to this when you checked that you agree with our Purchase Agreement.
- Best Novelty Helmets and our suppliers reserve the right to refuse shipment from anyone not requesting an Exchange Merchandise Authorization number. If we accept a package not realizing it was a return withOUT an EMA# or within the specified time above, we will charge the original credit card used for the order for the shipping back to you. If the credit card is declined or expired, we will send you a bill, but you WILL have to pay to receive your unauthorized return back.
- DEFECTIVE ITEMS: In the extremely unlikely event you receive an item that is damaged, you MUST contact us and we will advise you where to return your order to. MOST of our products are shipped factory direct from different suppliers. Do NOT return a defective item to Ghost Rider Leather. If you do, we will have to then pay to ship your item to the supplier, which will come out of any credit or refund due you. Also, if you ship your order directly back to us, you end up paying for return shipping, which is at your expense and NOT refundable. So, please follow the correct procedure and it will work to your advantage. There are NO EXCEPTIONS to this rule. When you order from Ghost Rider Leather, you understand this policy. We will work with you to get any issues resolved, but you MUST follow this policy. If an item is defective, contact us with your order number, name, item number and what the issue is and we will respond with the correct address to ship the order back to and any RMA#'s and information you need.
- NO WARRANTY. There is no warranty issued for anything on this website. We are not the manufacturers and therefore cannot warranty any of these products. Once an item is worn or used, it cannot be exchanged. See above, #14 for information should you receive an item that is defective upon receipt. You have agreed to this when you checked that you agree with our Purchase Agreement.
- If you should receive an item that is not the item you ordered, please contact us and tell us your name, order number, what it is you received and any other pertinent information and we will take care of the issue. Do NOT ship the item back to us, as MOST of our products are shipped factory direct from various suppliers. If you ship your order back to us, we will have to then ship it back to our supplier which will cost us money which will in turn be taken out of any credit or refund due you.
- NEVER ever return anything to us without an EMA# or prior authorization from our suppliers with an RMA#, etc. Read our policies above. It is up to everyone to read Return Policies from ANY merchant BEFORE you make a purchase or a return. We have this information posted clearly and this page is accessible from every single page of our website. There are NO EXCEPTIONS to the above policies. The reason is we can only keep our prices as low as we do by following these policies. We cannot afford to absorb shipping costs because a customer sends merchandise to us when they should have sent it to our supplier if they had contacted us first via the email address above and followed these policies. Thank you for understanding.
- EXTREMELY IMPORTANT!! Do NOT ship to our Post Office Box OR to our store in Florida UNLESS we instruct you to do so along with your EMA#. We use many different suppliers and manufacturers. If you need to exchange a size you may need to ship it directly to our supplier for the exchange. IF you ship it to us without prior approval, you will be charged an additional shipping fee, as we will have to REship your return to our supplier. WAIT for your EMA email with instructions and the correct address to return your item(s) to.
- BULK ORDERS: When you order a larger quantity of items to get the lower available price, they can only be shipped to ONE address at that price. For example if you buy 5 pairs of boots and you receive a discount for buying 5 pair of boots, then they must all be shipped together to the same address in order to receive the discount pricing. If you need them shipped to more than one address, we will have to charge you for shipping, the free shipping will NOT apply.
- Please note that products may vary slightly from image shown. We have many different suppliers that we use and we get you the best quality product available at the time you place your order. You will get the best product available at the best price.
- Product Descriptions: In the rare event that we describe something inaccurately, we apologize, as sometimes items change at the factory and we may have an older description. You may exchange an item if our product description is inaccurate, but there are no refunds for an honest error on our part.
To Request A Return Authorization, COMPLETE THE FORM HERE.